If you are not 100% satisfied with your purchase, you can return it for free and get a full refund.
Just make sure to contact us within 3 days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it.
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.
To return the item
1- Call our customer support number 056 9590844 or contact us within 3 days from the day your order is delivered.
2- An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.
3- Pack the item in its original state and packaging. Do not remove any bar code or labels on the box. Hand over the package to the courier representative.
4- Once we receive your returned item, we will inspect it and process your refund.
FAQ
- I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
- I received a wrong item, how can I return it?
We apologize that you received a wrong item. In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with Free 3 Day Returns
If you are not 100% satisfied with your purchase, you can return it for free and get a full refund.
Just make sure to contact us within 3 days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it.
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.
- I have changed my mind; can I return what I have bought?
Yes you can. We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees incurred. If you wish to return the item after receiving it, you have up to 3 days to return them, so long as the item is
(a) not listed in the non-returnable list
(b) not Clearance Items clearly marked as such and displaying a No-Return Policy
(c) in the same condition as received and with the original packaging box and/or packaging. In all circumstances, you can contact our Customer Service Team 056 9590844 or through the Contact Us page for a return of an item or refunds.
- What are the items that cannot be returned?
The items that cannot be returned are-
– Clearance items clearly marked as such and displaying a No-Return Policy
– When the offer notes states so specifically are items that cannot be returned.
– Products that are fall into the below item types-
Underwear
Lingerie
Socks
Software
Music albums
Books
Swimwear
Beauty & Fragrances
Hosiery
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
- How long does it take the courier to collect the returned items?
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
- Can I schedule time with the courier to return an item?
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
- Can I return my item after 3 days?
As per our Returns policy, you can return an item within 3 days and receive a full refund.
There may be situations in which you were not able to return items within the 3 days, in such cases please contact our Customer Service Team 056 9590844 or through the Contact Us page and file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will be honored outlined duration.
- I paid through Cash on Delivery, how can I receive refund for an item?
Refunds on your purchase are done seamlessly after we receive the return item. If you have paid through Cash on Delivery (COD) or then the money would be refunded in the form of luckystore.ae credit and will be credited to your luckystore.ae Account balance. From your luckystore.ae Account balance, you can either easily make new purchases on luckystore.ae or simply transfer the credit balance to your personal bank account. For security purposes, the name on the bank account and on your luckystore.ae account must be the same.
Making a purchase less than or equal to the available luckystore.ae wallet balance: If the total amount of your new purchase including the shipping charges is less than or equal to your available luckystore.ae wallet balance, the system will advise you that there is enough balance in your luckystore.ae wallet. You will then need to click on “Place Order” and the amount for your new purchase will be deducted from your available luckystore.ae wallet balance.
- Can I Replace or Exchange an item rather than a refund?
At the moment, luckystore.ae do not offer replacement or exchange of an item; however you can still return an item and receive a full refund. Please contact our Customer Service Team 056 9590844 or through the Contact Us page to get assistance on refund process.
- I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in the original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team 056 9590844.
- Can I return an item through my courier company or personally drop it anywhere?
At the moment, the item can be returned to us only though one of our assigned courier services who would contact you will contact you within 3-5 days from the day you requested a return.
- Who pays for the shipping charges, when I return an item?
You can return an item for FREE. luckystore.ae pays for all the shipping charges and will refund your amount in full.
- Where can I find the pre-paid shipping label / Air Waybill?
Once you place a request to return an item, the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.